The privacy statement was last updated on 25-08-2020. Version 2020.01
Who are we:
Our website address is: https://smarthome-comfort.com
We take the privacy of personal data very seriously. Your personal information will only be used for your access to the website, the sending of the newsletter and relevant information if desired.
In addition, your data can serve as a basis for research into possibilities for further optimization of our services. The personal data are anonymised in this context and are no longer traceable to an individual person.
Smarthome-comfort.com strives to comply with the GDPR (General Data Protection Regulation) and makes every effort to protect your privacy where possible.
Use for our services
When you purchase services or products from us, we ask you to provide personal data. This data is used to provide the services. The data is stored on our subprocessors’ own secure servers: Mailchimp, Exact, PostNL BV, Mollie B.V., SendGrid We will not combine this data with any other personal information at our disposal.
When you send e-mail or other messages to us, we may keep those messages. Sometimes we ask for your personal information that is relevant to the situation in question. This allows you to process your questions and answer your requests. The data is stored on its own secure servers of subprocess processor Transip BV.. We will not combine this information with any other personal data we have. If desired, you can request access to your data.
What data do we store?
If you purchase a service or product from Smarthome-comfort.com, the following information will be requested during the order. We store this data, namely; first name, last name, address, zip code, city name, country, email address, phone number and IP address from where the order was made. Additional for companies is added: company name, KBO number (optional), VAT number (optional).
When you subscribe to our newsletter, only first name, last name, email address and IP address are stored.
If you make a payment of the order or invoice with us, a reference will be stored with your order/invoice to an external payment system such as Paypal or iDEAL. If you give us a direct debit authorization, we will also keep the specified IBAN number, BIC and Bank name with your details.
Smarthome-comfort.com uses automatically generated data for statistical purposes as well as for the security and improvement of Smarthome-comfort.com and related websites.
Legal basis for processing
We process personal data on the basis of one of the following legal bases in the General Data Protection Regulation (GDPR):
On the basis of an agreement or in the run-up to the conclusion of an agreement in relation to a legitimate interest
We may only process your personal data on the basis of one of the legal bases set out in the General Data Protection Regulation (GDPR). The three legal bases on which Smarthome-comfort.com relies are:
If we have asked you for permission to process your personal data and you have granted this consent, you will always have the right to revoke this consent. You can do this by contacting us via email@example.com
Agreement or in the run-up to the conclusion of an agreement If we conclude an agreement with you, we may have to process your personal data, such as your contact information, for implementation of this.
We may also process personal data if we have a legitimate interest and therefore do not disproportionately infringe on your privacy. If you object, you can let us know by firstname.lastname@example.org
All data is stored on servers that meet strict security standards and are protected from misuse and unauthorized access. We have taken various technical measures to ensure that personal data is safely transferred and stored. This includes:
Data is always transferred over HTTPS (SSL);
Firewall protected servers are used;
There are processing agreements between us and third parties.
Retention period data
The data collected by Smarthome-comfort.com are used and stored for the duration as determined by law. In principle, we will keep all the information you send us as long as you are a customer with us and do not indicate that you want to cancel the order or you want to write out the newsletter. You have unlimited access to most of the products you purchase, so your user account must remain in place to ensure that access.
With whom do we share personal data?
Your information will not be shared with third parties unless necessary to provide the services. The exception to this is web applications that we use for the purposes of our website and business operations. This includes: Email marketing software and Support ticket system. The data shared with these web applications will only be used for the purpose of the application in question and will not be disseminated further.
Furthermore, in some cases the information can be shared internally. Our employees are required to respect the confidentiality of your data and are subject to a non-disclosure agreement.
Personal Data choices
We offer our customers the opportunity to view, change and in consultation delete personal information that was currently provided to us. You can only delete it on request.
Customize/unsubscribe news emails/general emails
At the bottom of each general mail the ability to modify your data or to opt out. Opting out of these types of emails is separate from receiving our emails for invoices and access data and server management notifications, which we should be able to continue to send anyway.
If you would like to modify your data or have yourself taken out of our files, please contact us via info@Smarthome-comfort.com.
This website of Smarthome-comfort.com only places functional cookies. You can consult our website anonymously. Smarthome-comfort.com does not collect names or other data that say anything about the identity of visitors to this site.
We only collect information that you send yourself when using our services such as filling out a contact form or a purchase in our online store. The application and order forms use a functional cookie. This is used to preserve the session. This is necessary to remember the steps of the request (from Your Data to Sign and Send) without the loss of completed data.
What cookies are placed?
PHPSESSID – This is a session cookie that will be deleted after you close the browser. This is necessary to make the ordering process of the Smarthome-comfort.com website(s) function properly.
Analytical / performance cookies
Google Analytics cookie:
Through the cookies that Google Analytics places and tracks, we get access to the website visit. Think of visitor numbers, popular pages and topics.
Cookies placed by Google Analytics:
In order to place the Google Analytics cookies, we have taken measures that ensure that data is only processed in a privacy friendly manner. Namely:
We have entered into a processing agreement with Google. It stipulates that Google only acts as a processor in the processing of the personal data of our website visitors. Your IP address is anonymised by masking the last octet of the IP address. We also do not allow Google to use the information obtained for other Google services in combination with Google Analytics cookies. The default setting for sharing data with Google has been turned off. We have ensured that data from Google Analytics cookies are sent securely (encrypted).
We also place cookies that provide insight into which media used by Facebook is effective. We have signed a processor agreement with Facebook for this. This link allows you to read more about how Facebook handles your data.
Most browsers are set to accept cookies by default, but you can reset your browser to reject all cookies or to indicate when a cookie is being sent. However, some features and services on our and other websites may not function correctly if cookies are disabled in your browser.
If you have any questions about the Privacy Statement of Smarthome-comfort.com, please contact us at any time.
Gerard Van Laethemlaan 2
KBO No: 587547
VAT number: BE0749.624,017